1. Introduction and purpose of this privacy notice 

This privacy notice explains how Urgent Response Health Care Ltd collects, processes, and safeguards your personal data when you register and use this website. Please read this privacy notice along with any other privacy or fair processing notices we provide so you understand how and why we collect and use your data. To ensure we can provide our services effectively, it’s important to keep your personal data accurate and up to date. Please notify us of any changes to your details. While our website is not intended for children, we may collect data about children as part of our authorised Clinical Services delivery. Urgent Response Health Care Ltd (company number 13727952) is the Data Controller responsible for your personal data.

2. Why do we collect your personal information? 

Urgent Response Healthcare’s primary purpose is to provide urgent healthcare services to individuals in need. In order to ensure that we can respond effectively to urgent healthcare situations, it is necessary to collect and process certain personal information as outlined below.

3. How your data is collected urgently

Personal data is collected urgently through various means, including but not limited to direct communication with individuals seeking urgent healthcare assistance, online forms, and through our authorised clinical services delivery. We ensure that the collection and processing of personal data is carried out in compliance with relevant data protection laws and regulations.

1. We collect personal information about you when you register or apply for a job through our website. The information you provide is treated in accordance with current UK data protection legislation. The information collected includes:

– Identity data, such as name, username, date of birth, and gender

– Contact data, including address, email address, and phone number(s)

– Financial data, such as bank account information

– Technical data, including IP address, login details, browser type, and operating system

– Profile data, such as profession, grade, speciality, CV, compliance documents, RTW, qualifications, and DBS

– Marketing preferences data, including notification and communication preferences regarding our other products and services1. Introduction and purpose of this privacy notice

    – This privacy notice explains how Urgent Response Health Care Ltd collects, processes, and safeguards your personal data when you register and use this website.

2. Why do we collect your personal information for urgent response healthcare?

    – Urgent Response Healthcare’s primary purpose is to provide urgent healthcare services to individuals in need. In order to ensure that we can respond effectively to urgent healthcare situations, it is necessary to collect and process certain personal information as outlined below.

3. How your data is collected urgently

    – Personal data is collected urgently through various means, including but not limited to direct communication with individuals seeking urgent healthcare assistance, online forms, and other interactions.

4. What information do we hold about you

    – Identity data, such as name, username, date of birth, and gender

    – Contact data, including address, email address, and phone number(s)

    – Financial data, such as bank account information

    – Technical data, including IP address, login details, browser type, and operating system

    – Profile data, such as profession, grade, speciality, CV, compliance documents, RTW, qualifications, and DBS

    – Marketing preferences data, including notification and communication preferences regarding our other products and services

. Consent and urgent communications

    – Information on consent and communication preferences for urgent healthcare services.

. How and when we use your personal data – legal basis

    – Details about the legal basis for processing personal data for urgent healthcare services.

. Data sharing for urgent response healthcare

    Sharing your information with selected third parties for urgent response healthcare

    Sharing information when legally obliged to respond urgently

. Third-party links and international transfers

    – Information about third-party links and international transfers related to urgent response healthcare.

. Your rights for urgent response healthcare

     Right to be informed urgently

     Right to restrict processing urgently

     Right of access urgently

     Right of rectification urgently

     Right to erasure urgently

     Right to data portability urgently

     Right to object urgently

     Rights Relating to Urgent Response Healthcare

. Data security for urgent response healthcare

    – Details about the security measures in place to protect personal data for urgent response healthcare.

. Data retention for urgent response healthcare

    – Information about the retention of personal data for urgent response healthcare.

. Contact us urgently

    – Contact details and methods for urgent communication with Urgent Response Health Care Ltd.

. Complaints urgently

    – Information on the process for making complaints related to urgent response healthcare.

. Supervisory authority and data breaches for urgent response healthcare

    – Details regarding the supervisory authority and procedures for handling data breaches related to urgent response healthcare.

5. Consent and communications
   
   The Consent and Communications Policy for Urgent Response Healthcare within the UK aligns with policy guidelines to uphold individuals’ autonomy and control over the usage of their personal information for urgent healthcare purposes. This policy underscores the necessity of obtaining valid consent from individuals before collecting or utilising their personal data for urgent response healthcare. It also delineates the fundamental principles and procedures for engaging with individuals in urgent healthcare scenarios.

The policy underscores the significance of acquiring explicit consent from individuals before utilising their personal data for urgent healthcare purposes, necessitating clear disclosure of the specific purposes for which their data will be utilised and seeking explicit consent for each distinct use. Furthermore, it underscores the obligation to uphold individuals’ autonomy and rights, providing them with the freedom to offer or retract their consent without adverse repercussions.

Moreover, the Consent and Communications Policy for Urgent Response Healthcare lays out the protocols for interacting with individuals in urgent healthcare situations, prioritising transparent and unambiguous communication. This entails ensuring that individuals are fully informed about the application of their personal data and the measures taken to safeguard their privacy and confidentiality. Additionally, the policy addresses the means and channels of communication to be employed in reaching individuals in urgent healthcare situations, emphasising the imperative of effective and timely communication to guarantee responsive and dependable healthcare services.

6. How and when we use your personal data – legal basis 

In adherence to UK guidelines, the utilisation of personal data is governed by the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Urgent Response Health Care Ltd utilises your personal data based on the legal grounds of legitimate interests and consent, ensuring compliance with all relevant laws and regulations.

We utilise your personal data to deliver urgent healthcare services and respond promptly to healthcare situations. This encompasses the use of your information to assess your healthcare requirements, collaborate with healthcare providers, and facilitate the provision of urgent medical care. The legal foundation for this utilisation is the necessity of processing for contract performance and the legitimate interests in delivering timely healthcare services.

Furthermore, your personal data may be used for communication purposes, including providing updates on your healthcare status, informing you about pertinent healthcare services, and disseminating urgent communications when deemed necessary for your healthcare needs. This usage is predicated on the legitimate interests of ensuring effective communication and the consent provided for such communications.

Urgent Response Health Care Ltd upholds your privacy and ensures that the use of your personal data is confined to the outlined purposes. We consistently review our data usage to ensure compliance with legal obligations and respect for your rights. Should you have any concerns regarding the use of your personal data, we encourage you to contact us using the details provided in this privacy notice.

7. Data Sharing 

At Urgent Response Healthcare, we take data sharing very seriously and ensure that it is done in accordance with the guidelines set forth by the UK authorities. Data sharing within the UK follows strict regulations designed to protect individuals’ privacy and personal information. We only share data when necessary and in compliance with the law and best practice standards.

When sharing information with selected third parties for urgent response healthcare, we ensure that it is done securely and with the consent of the individuals involved whenever possible. We prioritise the protection of sensitive health-related data and only share it with authorised parties who are directly involved in providing urgent healthcare services.

In cases where we are legally obliged to respond urgently, we adhere to the legal requirements for sharing information. We respect and uphold individuals’ rights to privacy and only disclose information when legally mandated to do so. This ensures that data is shared in a lawful and transparent manner that is consistent with UK regulations.

By following the UK guidelines for data sharing, we aim to maintain the highest data protection and privacy standards for individuals seeking urgent healthcare services. Our commitment to compliance with these guidelines underscores our dedication to safeguarding the confidentiality and security of personal information in all aspects of our operations.

7.1 Sharing your information with selected third parties including:

Sharing data information with third-party business partners, suppliers, NHS hospital trusts, auditors, and subcontractors is important for several reasons:

1. Enhanced Services: Collaborating with third parties allows us to deliver a broader range of services to our clients, ultimately improving the quality and effectiveness of the urgent healthcare response we provide.

2. Expertise and Specialization: Third-party partners often bring specialised skills, resources, and expertise that complement our own capabilities. This allows us to tap into their knowledge and experience to enhance the overall delivery of healthcare services.

3. Contractual Obligations: In many cases, sharing data with third parties is necessary to fulfil contractual obligations. When we enter into contracts with clients, the involvement of third parties may be crucial for meeting the terms of the agreement and delivering the agreed-upon services.

4. Compliance and Validation: Working with third-party auditors and subcontractors can help ensure compliance with industry standards and regulations. It also provides an additional layer of validation for the quality and integrity of the services we deliver, instilling confidence in our clients and stakeholders.

7.2 Sharing information when legally obliged to do so

Sharing information when legally obliged to do so is an essential component of our adherence to legal and regulatory requirements in the provision of urgent response healthcare. In certain circumstances, we may have a legal obligation to disclose personal data to authorised entities such as law enforcement agencies or government authorities. This is done to ensure the safety and well-being of individuals in urgent healthcare situations and to comply with relevant legal obligations. When faced with a legal requirement to share information, we follow stringent protocols to uphold the privacy and security of the data being disclosed, strictly adhering to all applicable legal requirements and guidelines.

At Urgent Response Health Care Ltd, we understand the importance of balancing individual privacy rights with legal obligations. When faced with a legal obligation to share information, we do so in a responsible and transparent manner, ensuring that the sharing of personal data is conducted only when absolutely necessary and with full compliance with applicable laws and regulations. Our commitment to upholding legal obligations for information sharing is rooted in our dedication to providing the highest standard of care and support to individuals in urgent healthcare situations while also respecting their rights to privacy and confidentiality.

8. Third-party links and international transfers

The company may include links to third-party websites for the convenience and information of our users, particularly in connection with urgent response healthcare services. These third-party websites have their own privacy policies, and it is advisable for users to review their policies if they choose to visit these sites. The company does not endorse or control these third-party websites, nor does it make any representations about their privacy practices or content. In addition, some of the third-party services utilised by the company for urgent response healthcare may be based in countries outside of the user’s location. In such cases, the company may transfer personal information to these countries. The company will take all necessary steps to ensure that data is handled securely and in accordance with the privacy notice outlined above.

It is important to note that by using our urgent response healthcare services and providing personal information, users consent to the potential international transfer of their data. The company guarantees that any transfer of data outside of the user’s country will comply with relevant data protection laws, and appropriate safeguards will be in place to protect personal information. Should users have any concerns regarding the transfer of their data to third parties or international transfers in the context of urgent response healthcare, they are encouraged to contact the company to discuss their concerns or preferences.

9. Your rights 

The guidelines for urgent response healthcare rights in the UK are designed to uphold the responsible handling of personal data in compliance with legal standards. These guidelines grant individuals the following rights:

1. Right to be informed urgently: Individuals have the right to be informed about the collection and utilisation of their personal data for urgent response healthcare purposes.

2. Right to restrict processing urgently: Individuals reserve the right to request the limitation of processing their personal data under specific circumstances.

3. Right of access urgently: Individuals possess the right to access the personal data being processed about them.

4. Right of rectification urgently: In cases where the personal data being processed about an individual is inaccurate or incomplete, they have the right to request rectification.

5. Right to erasure urgently: Individuals have the right to request the erasure of their personal data under certain circumstances.

6. Right to data portability urgently: Individuals have the right to receive the personal data concerning them, which they have provided, in a structured, commonly used, and machine-readable format.

7. Right to object urgently: Individuals have the right to object to the processing of their personal data under certain circumstances.

These rights aim to grant individuals control over their personal data and ensure its fair and transparent processing for urgent response healthcare purposes. For further inquiries or concerns regarding urgent response healthcare rights, individuals may reach out to the data controller for additional information.

10. Data security for urgent response healthcare

Ensuring data security for Urgent Response Healthcare is paramount to our organisation. We recognise the sensitive nature of the personal information under our care and are dedicated to securely storing and protecting it from unauthorised access, misuse, or disclosure.

To uphold the integrity of your data, we have implemented comprehensive technical and organisational measures aligned with industry best practices. These measures encompass encryption, stringent access controls, data minimisation, regular security assessments, and ongoing staff training on data protection protocols.

Furthermore, we hold our third-party partners and service providers to the same high data security and confidentiality standards in handling the information entrusted to them.

In the event of a data breach or unauthorised access to personal information, we have established incident response procedures to swiftly address and mitigate any potential impact on affected individuals. We commit to notifying the relevant supervisory authority and impacted individuals in compliance with legal obligations.

We value the trust placed in us, and our commitment remains unwavering in upholding the security and confidentiality of your personal data. If you have any queries or require further details regarding our data security practices, please do not hesitate to reach out.

11. Data retention for urgent response healthcare 

The retention of data for Urgent Response Healthcare is essential as part of our commitment to safeguarding your personal information. We adhere to a strict data retention policy, retaining personal data only for the duration necessary to fulfil the purposes for which it was collected. These purposes include the provision of urgent healthcare services, compliance with legal and regulatory requirements, and resolution of disputes.

The retention period for each type of personal data is determined based on the nature of the data and the purposes for which it is processed. We conduct regular reviews to ensure that personal data is not retained for longer than required.

In certain circumstances, personal data may be retained for extended periods due to statutory or regulatory obligations or legitimate business needs. However, all data retention activities are carried out in compliance with applicable laws and regulations.

Upon expiration of the retention period, we take appropriate measures to securely delete or anonymise personal data, preventing unauthorised access or use.

Should you require further information about the retention of personal data for urgent response healthcare, please do not hesitate to contact us.

12. Contact us

If you need to contact us, you can reach us by phone at 02039210167, or by email at [email protected]. Our mailing address is Urgent Response Healthcare, 27 Old Gloucester Street, London, WC1N 3AX. We are here to assist you with any inquiries or concerns you may have.

13. Complaints 

If you wish to make a complaint, you can follow these steps:

1. Please address your complaint in writing to Urgent Response Healthcare Ltd 27 Old Gloucester Street, London, WC1N 3AX

2. You can also send an email to: [email protected]

3. If you prefer to speak to someone directly, you can contact us at 02039210167

14. Supervisory authority and data breaches for urgent response healthcare

In the event of a data breach relating to Urgent Response Healthcare, our organisation is dedicated to upholding regulatory standards and best practices to minimise the impact on individuals and the security of their data. Should a breach occur, we will promptly conduct a thorough assessment to ascertain its severity and scope. Subsequently, we will take necessary measures to contain the breach, mitigate potential harm, and adhere to the notification requirements outlined in data protection laws and regulations by informing the relevant supervisory authority.

As part of our commitment to transparency and accountability, we will ensure open and timely communication with the supervisory authority, providing comprehensive details of the breach and our responsive actions. This will encompass conveying the nature of the breach, the categories of data affected, and the potential implications for individuals. Recognising the importance of maintaining a forthright line of communication with regulatory entities, we are dedicated to complying with data protection requirements and facilitating the appropriate management of the breach.

Moreover, we will also directly engage with affected individuals to communicate the breach, its potential impact, and the measures being undertaken to address it. We acknowledge the significance of promptly notifying individuals whose personal data may have been compromised, and we are committed to exercising transparency and support throughout this process. Our utmost priority is to uphold the privacy and security of individuals’ data, ensuring that they are well informed and empowered to take necessary precautions in response to the breach.